Mumbai: Reserve Bank Governor Sanjay Malhotra on Wednesday urged fintech companies to create products that are user-friendly and accessible to all, aiming to help India achieve financial inclusion and become a developed nation by 2047. Speaking at the Global Fintech Fest 2025, Malhotra raised concerns about the rise of digital frauds and emphasized the need for initiatives to combat this issue. He stated, “Digital frauds are increasingly becoming a problem for us.
Design products and services that are easy to use, accessible for all, with assistive technologies, ensuring that vulnerable groups such as senior citizens, individuals with limited digital literacy, and the specially-abled are not left behind.” He noted that India has a dynamic fintech ecosystem, hosting nearly 10,000 entities in the sector. Malhotra remarked that AI has the potential to significantly improve the next generation of Digital Public Infrastructure (DPI). He highlighted that the fintech industry has enabled the delivery of financial services at scale and at affordable costs. Additionally, he mentioned that the Unified Lending Interface (ULI) is designed to utilize data for lenders to develop alternative credit models, similar to the impact of UPI in the payments sector.
