Hyderabad (Telangana) [India], October 24: In a significant initiative aimed at enhancing transparency and citizen involvement, Hyderabad District Collector Hari Chandana IAS has launched India’s first QR code-based public feedback system at the Hyderabad Collectorate. This innovative step represents a vital advancement toward fostering a governance model that is more responsive, accountable, and focused on the public. The new feedback mechanism allows visitors to the Collectorate to quickly share their experiences and suggestions by scanning QR codes positioned at various service counters. Citizens can provide feedback in mere seconds — whether praising good service, suggesting improvements, or reporting issues — without the necessity for formal paperwork or delays.
Unlike traditional complaint systems, this digital feedback solution requires no app downloads or technical know-how, making it accessible to everyone, including senior citizens and first-time visitors. The goal of the system is to close the communication gap between citizens and officials, facilitating real-time interaction and action. Officials have stated that each feedback submission is digitally logged, categorized, and monitored, which assists the administration in identifying trends, recurring problems, and areas needing enhancement. This data will be instrumental for policy modifications, service improvements, and internal assessments. District Collector Hari Chandana IAS commented on the initiative, saying, “The QR-based feedback system is not merely about technology — it’s about fostering trust and accountability.
Every citizen’s opinion is significant, and this system guarantees that their voices reach the administration without delay. Our objective is to enhance the efficiency and transparency of public service delivery.” By eliminating manual paperwork and expediting response times, the system encourages administrative efficiency and staff accountability. Officials can now evaluate their performance directly through citizen feedback, nurturing a culture of ongoing improvement and service excellence. The data gathered will also enable the administration to analyze trends in citizen satisfaction and make necessary reforms. Over time, this organized and data-oriented approach is anticipated to streamline governmental operations and elevate the overall citizen experience.
Beyond the technological aspect, the initiative signifies a move towards participatory governance, where citizens actively contribute to shaping service quality. It empowers individuals to provide immediate and direct input, ensuring their voices impact government operations at the grassroots level. The model’s simplicity and scalability render it suitable for implementation across various departments and districts nationwide. From municipal offices and health departments to welfare centers and public utilities, the QR feedback system can be tailored to enhance transparency and responsiveness in various government services. At the Hyderabad Collectorate, QR codes are now visibly displayed in all sections, allowing every visitor to share their opinions quickly and securely.
The process accommodates anonymous feedback submissions, enabling citizens to express their views freely and without reservation. With this launch, Hyderabad has reaffirmed its position as a leader in digital governance innovation, establishing a new benchmark for administrative efficiency in India. The QR code feedback system, led by District Collector Hari Chandana IAS, exemplifies a harmonious blend of technology, accountability, and public engagement, revolutionizing the way citizens interact with their government. This forward-looking initiative not only transforms citizen-government interaction but also positions Hyderabad as a model city for transparent and inclusive governance, paving the way for a more interconnected and responsive India.