Zoom Communications, Inc. (NASDAQ: ZM) has marked a new chapter in productivity and intelligent collaboration by launching AI Companion 3.0, featuring significant agentic AI advancements across Zoom Workplace and Zoom Business Services. This announcement was made during Zoomtopia 2025, the company’s annual conference, highlighting Zoom’s commitment to AI-first capabilities. The new AI is designed to revolutionize user workflows, enabling personalized assistance that empowers users to perform at their best across various platforms. Eric S.
Yuan, founder and CEO of Zoom, stated, “Our customers’ most important conversations happen on Zoom, and now those conversations can yield critical insights to drive real progress.” He emphasized that AI Companion 3.0 understands users’ specific contexts and goals, allowing them to focus on what is most significant and achieve meaningful business outcomes. AI Companion 3.0 serves as an ultimate intelligent work partner, forming the core of Zoom’s vision for a cohesive work environment where AI seamlessly enhances user experience.
The AI Companion is not just a simple assistant; it operates across the Zoom platform and integrates with third-party applications to help users convert discussions into actionable tasks, reduce time spent on administrative duties, and improve the quality of their work. AI Companion will leverage agentic AI to gather and synthesize knowledge from various sources, including meeting transcripts, chat histories, and external data, to provide timely and crucial insights. Users with paid Zoom Workplace accounts will benefit from enhanced note-taking features that optimize manual notes during Zoom meetings and in-person discussions, including those held on other platforms such as Microsoft Teams and Google Meet. With proactive skills, the AI can alleviate routine tasks, allowing users to concentrate on essential activities.
New functionalities, such as meeting preparation and in-meeting suggestions, will ensure users have access to the right information when needed, enabling them to accomplish their responsibilities with greater efficiency. The AI Companion will facilitate collaboration by understanding users’ contexts, recent discussions, and critical projects, thus offering tailored suggestions and actions to enhance output quality. It features a new workspace in web browsers and the Zoom Workplace app that provides a unified AI experience, transforming fragmented information into actionable insights. With advanced writing support and research capabilities, users can create thorough, data-informed reports and polished documents utilizing both internal and external resources.
Zoom is also advancing its communication technology with new features in Zoom Workplace, including realistic meeting avatars, the ability to create clips from presentations, and support for Model Context Protocol (MCP), enabling customization for clients and virtual agents. The newly introduced real-time voice translation will enhance collaboration for global teams, boasting greater accuracy than competing solutions. For organizations seeking tailored agentic AI, the Custom AI Companion allows for the creation of bespoke AI agents using a low-code platform, complete with extensive tooling libraries and templates for various workflows. AI Companion 3.0 will be generally available in November 2025 at no extra charge for paid Zoom Workplace accounts, with the Custom AI Companion add-on priced at $12 per user monthly.
Additionally, Zoom is enhancing its Customer Experience (CX) suite and Zoom Virtual Agent (ZVA) with AI-driven features aimed at improving agent performance and customer satisfaction. New CX innovations include automating support tasks and deriving insights from customer data, alongside a “bring your own voice” feature for ZVA to create a consistent conversational experience. Zoom is also launching the Revenue Accelerator (ZRA), which equips sales teams with AI capabilities for prospecting and scheduling. For further details on these innovations, users can visit the Zoom newsroom. Tune in to Zoomtopia to learn more about these advancements.